Refund policy
Return and Refund Policy
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
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You have [5] days from the date of purchase to return an item.
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To be eligible for a return, the item must be unused and in the same condition that you received it.
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The item must be in the original packaging.
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Proof of purchase (receipt or order confirmation) is required.
Non-returnable items
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Downloadable products
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Gift cards
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Perishable goods
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Personalized or custom-made items
- Opened Items
Refunds
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Once we receive your item, we will inspect it and notify you of the status of your refund.
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If your return is approved, we will initiate a refund to your original method of payment.
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The time it takes to receive the refund depends on your card issuer’s policies.
Shipping
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at kileylovesoap@gmail.com
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: kileylovesoap@gmail.com